*Returns & Refund Policy*
*Dirt Off Pressure Wash – Totowa, NJ*
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*Overview*
At Dirt Off Pressure Wash, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help. This policy outlines the conditions under which returns and refunds may be granted.
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*Returns*
Our return policy is valid for *30 days* from the date of purchase. If 30 days have passed, unfortunately, we cannot offer a refund or exchange.
To qualify for a return:
* Items must be unused, undamaged, and in the same condition as received.
* Items must be in their original packaging.
* A *receipt or proof of purchase* is required.
*Note:* Please do not send your purchase back to the manufacturer.
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*Non-Returnable Items*
Certain goods are not eligible for return, including:
* Perishable items (e.g., food, flowers, newspapers, magazines)
* Intimate or sanitary products
* Hazardous materials or flammable liquids/gases
* Gift cards
* Downloadable software products
* Select health and personal care items
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*Partial Refunds (If Applicable)*
Partial refunds may be issued in the following situations:
* Books with obvious signs of use
* Opened media products (CDs, DVDs, video games, cassette tapes, vinyl records)
* Items not in original condition or missing parts not due to our error
* Items returned more than 30 days after delivery
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*Refunds (If Applicable)*
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original method of payment within a reasonable timeframe.
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*Late or Missing Refunds*
If you haven’t received your refund:
1. Recheck your bank account or credit card statement.
2. Contact your credit card company or bank, as processing times may vary.
3. If you still haven’t received your refund, please contact us at:
*Email:* [Dirtoffpressurewash@gmail.com](mailto:Dirtoffpressurewash@gmail.com)
*Phone:* (718) 374-7523
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*Sale Items*
Only regular-priced items are eligible for a refund. Unfortunately, *sale items are non-refundable*.
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*Exchanges*
We only replace items if they are *defective or damaged*. To request an exchange for the same item, please contact us by email at [Dirtoffpressurewash@gmail.com](mailto:Dirtoffpressurewash@gmail.com).
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*Gifts*
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of the return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item was not marked as a gift or was shipped to the gift giver first, the refund will be issued to the gift giver.
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*Shipping Returns*
You will be responsible for paying your own return shipping costs. Shipping charges are *non-refundable*. If a refund is issued, the cost of return shipping will be deducted from the refund amount.
For items over \$75, we recommend:
* Using a trackable shipping service
* Purchasing shipping insurance
We cannot guarantee that we will receive your returned item.
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*Questions?*
If you have any questions regarding this policy or need assistance with a return, please contact us:
*Email:* [Dirtoffpressurewash@gmail.com](mailto:Dirtoffpressurewash@gmail.com)
*Phone:* (718) 374-7523
*Location:* Totowa, NJ